We have had a fantastic year at Freshly Fermented and the team would like to thank you all for your custom and wish you a very Merry Christmas and a Happy New Year!
OUR SERVICE OVER THE CHRISTMAS PERIOD:
We will be shipping orders right up until close of business on Christmas Eve. We will be then running a reduced service between the 25th of December and the 30th of December. We will be disabling next day and 1st class shipping options during this time.
Please expect delays on your orders during this time while both ourselves and postal services up from the holiday period. For support, please call us on the mobile number 07583 128 391 as it is unlikely the main office will be in operation during this week. We will try our best to answer support queries in a timely manner. If you place an order during this time, please expect it to be sent on the 31st December. We will however aim to ship a small amount of orders during that week where possible.
We understand this may be a frustrating week if you are keen to get your order from us. We hope you understand we are a small business and our team often work 7 days a week. We would like to offer both ourselves and our staff some rest and relaxation time during the holiday period.
IMPORTANT INFORMATION ON ORDERING AS CHRISTMAS GIFTS:
Please be aware that most of our items are perishable. These items come with a 10 day use by date from the date we pack and ship them. Usually this is by the next working day after the date of ordering. Our working days are Monday to Friday, 9pm until 5pm.
For perishable items intended to be given as Christmas gifts in the UK, we recommend placing an order between the 15-17th of December to ensure delivery before Christmas day. We can not promise orders made after the 17th of December will arrive in time! We also recommend you use our 1st class shipping options (additional fees apply). Sadly, we can not guarantee delivery outside of the UK before Christmas, we will try our very best however to get them with you in time.
The following items are all perishable with a 10 day use by date:
Milk Kefir Grains
Water Kefir Grains
Ginger Water Crystals
ALL Sourdough Starters
GBP – Ginger Beer Plant (this does not include ginger bug)
* This also includes any starter kits associated with the above products
All other items we stock come with a 60 day use by date and will be fine well into the new year.
Sorry, we will no longer be able to replace items ordered as gifts which have perished due to not reading this service update. We have thus far rectified any orders relating to this issue. Sadly we simply can’t afford to do so moving forward. We appreciate your understanding.